How to permanently delete your Vaultly account and everything stored with it.
This is the fastest route, and it completes straight away. You need to be signed in.
Your data is erased and you are signed out immediately. There is no waiting period, no grace period and no way to recover the account afterwards.
If you have lost access to your device, cannot sign in, or have already uninstalled Vaultly, email us and we will delete the account for you:
Email: appsupport49@gmail.com
Subject: Delete my Vaultly account
Send the request from the email address registered to your account — that is how we confirm the request is yours. We do not ask for your password, and you should never send it to us. We action deletion requests within 30 days, and normally much sooner.
Deleting your account permanently removes all of the following:
| Data | What it covers |
|---|---|
| User profile | Your display name, language and currency preferences, reminder settings, notification token, plan status and any earned bonus slots. |
| Receipts | Every item saved to your vault — merchant, amounts, dates, categories and notes. |
| Warranties | Every warranty record, including expiry dates and reminder settings. |
| Subscriptions | Every tracked subscription, including renewal dates, amounts and billing periods. |
| Uploaded files | Every receipt image you uploaded, deleted from private storage. |
| Login credentials | Your authentication record itself, including your email address and password. The account ceases to exist and cannot be signed into again. |
Scheduled reminders live on your device rather than on our servers, and are removed when you uninstall the app.
Deletion is permanent and irreversible. We cannot restore a deleted account, and we cannot recover your receipts, warranties, subscriptions or uploaded images afterwards — not on request, and not by contacting support. If you want to keep any of it, save it before you delete.
Nothing is retained in our live systems once deletion completes. Residual copies may persist in encrypted database backups for a limited period before being overwritten in the ordinary course; those backups are not used to restore deleted accounts.
If a purchase was made through Google Play, Google retains its own transaction records independently of us, under Google's terms and for its own legal and accounting purposes. Deleting your Vaultly account does not cancel a Google Play subscription — manage that in the Play Store under Payments & subscriptions.
If anything here is unclear, or a deletion request has not been actioned:
Email: appsupport49@gmail.com
Operator: Adi Mousa Alfaifi
Address: Building No. 3769, Mohammed Bin Dinar Street,
Additional No. 7030, Tabuk 47914, Saudi Arabia